Training complete isn't the same as knowing what to do.
VeriViva checks that the people running your buildings and services can explain and apply your approved safety-critical controls. Each check is evidenced against your own procedures, reviewed by a named person and traceable end to end.
Close the gap between “training complete” and “knowledge evidenced”.
Register interestFor compliance, operations and building-safety leads
You find a fire door wedged open on a Friday afternoon. What do you do, and why?
Why this needs a reviewer
Participant added a note
What the participant said
Contractor 7 marked the highlighted words as not what they said
I'd take the wedge out so the door closes, because it is there to hold smoke back while people leave. I'd tell the property manager later this week (marked as not what they said). If people keep wedging it, I'd probably just leave it, because the trolleys need to get through.
Play this answer · 01:23–02:10 · Attempt 1
A good answer
Remove the wedge and let the door closeEssential
Report it to the property manager the same dayEssential
They would not
Leave a wedged door in place because it is convenient
Prop it open another way
AI suggestion
Mostly metMedium confidence
Assessed against: Keep fire doors closed; report defects to the property manager the same day
Removes the wedge and explains the smoke barrier, but the report is described as later in the week.
Your decision
MetShows what we look for1
Mostly metEvery essential point, with most others2
Partly met (selected)Some, not all3
Not evidencedNot in the answer4
Needs reviewCome back to it5
Why does it differ from the suggestion?
Too generous (selected)
Too strict
Missed a contrary action
Quotation not relevant
Misread the criterion
Transcription error
Other
Confirmed by Reviewer 1 · 13 Oct 2026
Decision · Reviewer 1. A named person is always responsible for the overall Viva decision.
Demo data · names and figures are examples, not customer data
Why it matters
A knowledge gap is an operational risk.
In regulated environments you have to show that your people know the controls, not just that they sat the training. Completion records can't tell you who would act correctly on a night shift when the alarm goes off.
Completion
Isn't the same as competence
A learning record shows someone finished a module. It doesn't show they can explain the procedure for this building, choose the right action and tell the right person.
Specifics
Your procedures aren't generic training
Every building, venue and store has its own documents. VeriViva drafts questions from the sources you approve, so what is checked is what your people are expected to do, not a generic course.
Visibility
Gaps hide in shifts and contractors
Risk concentrates in the roles and teams you see least. VeriViva shows where it sits, by role, assessment and question, before an incident or audit finds it.
Product
Inside the workspace.
A dashboard across your inspections, the queue of evidence waiting for a person, and the screen where they decide.
app.veriviva.ai / homeDemo data
VVeriviva
Current siteNorth Site · North portfolio
SiteNorth Site
Signed in · Reviewer 1
Home
How assessments are going across your account.
Edit dashboard
Outcome mix
How reviewers decided the responses: met, partly met, not evidenced or needs review, and the share that needs action.
Facilities safety and contractor control
Facilities safety and contractor control: Met 34%, Mostly met 24%, Partly met 22%, Not evidenced 12%, Needs review 8%
42% need action
Building safety and incident learning
Building safety and incident learning: Met 41%, Mostly met 27%, Partly met 18%, Not evidenced 8%, Needs review 6%
32% need action
Water hygiene records
Water hygiene records: Met 38%, Mostly met 22%, Partly met 24%, Not evidenced 10%, Needs review 6%
40% need action
Emergency response and lifts
Emergency response and lifts: Met 46%, Mostly met 26%, Partly met 16%, Not evidenced 7%, Needs review 5%
28% need action
Met
Mostly met
Partly met
Not evidenced
Needs review
Awaiting review
Vivas by status
How many vivas are invited, in progress, completed or abandoned, with links to each list.
18Invited
9In progress
112Completed
4Abandoned
Knowledge gap by role
Where the gaps are, by participant role: the share of reviewed responses that need action.
Row
Facilities team
Contractor
Property manager
Inspector
Supervisor
Facilities safety and contractor control
28%
52%
19%
24%
31%
Building safety and incident learning
22%
35%
14%
17%
26%
Water hygiene records
41%
33%
20%
Too few to show
29%
Emergency response and lifts
18%
27%
12%
15%
21%
Waiting for a reviewer
Completed Vivas that are ready for a reviewer, with the oldest waiting first.
14vivas ready to review3 over 3 days
Under a day · 5
1–3 days · 6
Over 3 days · 3
Facilities safety and contractor control6 · oldest 5 days
Water hygiene records3 · oldest 4 days
Building safety and incident learning4 · oldest 2 days
Emergency response and lifts1 · oldest 1 days
Open the review queue →
Vivas completed over time
How many Vivas were completed in each of the last twelve weeks.
9this week
Completed by week, oldest first: 6, 8, 7, 9, 10, 8, 11, 9, 12, 10, 13, 9. The last figure is this week so far.
Last 12 weeks. Hatched bar: this week so far.
Where gaps are most common
Questions with the largest share of reviewed answers needing action.
Hot works without a permit46%
Risk assessment copied from another site39%
Missed water-temperature logs34%
Wedged fire door29%
See every question →
app.veriviva.ai / review-queueDemo data
VVeriviva
Current siteNorth Site · North portfolio
SiteNorth Site
Signed in · Reviewer 1
Review queue
Vivas with evidence ready and no decision yet. Open one to review it.
InspectionAll inspections
Review statusAll
Contractor 7
Facilities safety and contractor control · NS-090
Completed
12 Oct 2026In review (3 of 5)Review Viva
Team member 14
Water hygiene records · NS-088
Completed
9 Oct 2026Evidence ready · pack v1 · Ready for reviewReview Viva
Contractor 12
Facilities safety and contractor control · NS-085
Completed
8 Oct 2026Evidence ready · pack v1 · Ready for reviewReview Viva
Team member 3
Building safety and incident learning · NS-083
Completed
12 Oct 2026Ready for your decisionReview Viva
Contractor 9
Emergency response and lifts · NS-081
Completed
13 Oct 2026Evidence ready · pack v1 · Ready for reviewReview Viva
app.veriviva.ai / review-queue / NS-090Demo data
VVeriviva
Current siteNorth Site · North portfolio
SiteNorth Site
Signed in · Reviewer 1
Review queue›Facilities safety and contractor control›NS-090›Contractor 7
Facilities safety and contractor control · NS-090 · invited 8 Oct 2026 · interview ended 12 Oct 2026 · not yet signed off
Evidence readyRecord details
Review at a glance
Your review
3 of 5 decided
What the AI suggests
What the AI suggests: Met 40%, Mostly met 20%, Partly met 20%, Not evidenced 20%
What you decided
What you decided: Met 40%, Partly met 20%, Awaiting review 40%
Responses
Question 1MetAccepted automatically
Question 2Partly metConfirmed
Question 3Partly metAwaiting your decision
Question 4Not evidencedAwaiting your decision
Question 5MetAccepted automatically
Viva decision2 to go
Question 2 of 5
You find a fire door wedged open on a Friday afternoon. What do you do, and why?
Why this needs a reviewer
Participant added a note
What the participant said
Contractor 7 marked the highlighted words as not what they said
I'd take the wedge out so the door closes, because it is there to hold smoke back while people leave. I'd tell the property manager later this week (marked as not what they said). If people keep wedging it, I'd probably just leave it, because the trolleys need to get through.
Play this answer · 01:23–02:10 · Attempt 1
Participant noteI said I would tell the property manager today, not later this week. The recording will show it.The note does not change the transcript. Weigh it against the recording.
A good answer
Remove the wedge and let the door closeEssential
Say why: a closed door holds back smoke and fire during an evacuation
Report it to the property manager the same dayEssential
Log it in the fire door record
They would not
Leave a wedged door in place because it is convenient
Prop it open another way
Wait for the next routine check to mention it
Attempt 1 · video and audio. There is no direct recording download.
AI suggestion
Mostly metMedium confidence
Assessed against: Keep fire doors closed; report defects to the property manager the same day
Removes the wedge and explains the smoke barrier, but the report is described as later in the week.
Your decision
MetShows what we look for1
Mostly metEvery essential point, with most others2
Partly met (selected)Some, not all3
Not evidencedNot in the answer4
Needs reviewCome back to it5
Why does it differ from the suggestion?
Too generous (selected)
Too strict
Missed a contrary action
Quotation not relevant
Misread the criterion
Transcription error
Other
Confirmed by Reviewer 1 · 13 Oct 2026
Viva decision
Your overall outcome, once every response has your decision.
Evidenced
Follow-up needed
Record decision
← Previous3 of 5 decidedNext →
Vivas by status
How many vivas are invited, in progress, completed or abandoned, with links to each list.
18Invited
9In progress
112Completed
4Abandoned
Demo data · names and figures are examples, not customer data
How it works
From approved procedure to evidenced understanding
Short, grounded vivas that fit around shifts, with a person reviewing the cases that matter and a clear record for every decision.
Start from your approved sources.
Upload the approved documents you already use: emergency plans, risk assessments, permit-to-work procedures. Replacing a file keeps its history, and each question set records the exact file it was made from.
“Every question set traces back to a document you approved.”
Questions drafted from your sources.
VeriViva drafts questions from a source, each with the passage it is based on, its purpose, the expected evidence and guidance for the reviewer. A coordinator edits and approves them before anyone is asked.
“Grounded in your procedures, not generic training.”
A short viva, on shift.
Colleagues and contractors answer in a few minutes, guided by VeriViva or with an assessor. Before finishing, they check their answers, mark anything that isn't what they said, and can add a note.
“Assessed on content only. Never on accent, appearance or confidence.”
A suggested measure, then a reviewer.
VeriViva drafts a measure for each response, with its confidence and rationale: Met, Mostly met, Partly met, Not evidenced or Needs review. The reviewer accepts or changes it, with the transcript alongside.
“The system organises the evidence; the decision is yours.”
A named person decides.
A named person is always responsible for the overall Viva decision: evidenced, or follow-up needed. The evidence pack and audit trail hold the record.
“A defensible record, end to end.”
app.veriviva.ai / sourcesDemo data
SiteNorth Site
Signed in · Reviewer 1
Sources
Documents your organisation uses to shape question sets and checks.
Upload new source
Fire door inspection procedure
Ready
Used for fire doors and compartmentation checks.
Document fire-door-procedure.pdf · Ready for question generation
Uploaded by Coordinator 1
Permit to work and hot works standard
Ready
Used for contractor control inspections.
Document permit-to-work-standard.pdf · Ready for question generation
Uploaded by Coordinator 1
Water hygiene monitoring plan
Processing
Used for water-temperature logging.
Document water-hygiene-plan.docx
Uploaded by Coordinator 2
Lift entrapment procedure
Archived
Used for out-of-hours emergency response.
Document lift-entrapment-v1.pdf
Uploaded by Coordinator 2
Risk visibility
See where the knowledge gaps sit, before an incident does.
See, by assessment and role, where answers most often fall short. Groups of fewer than five people are never shown.
app.veriviva.ai / homeDemo data
SiteNorth Site
Signed in · Reviewer 1
Knowledge gap by role
Where the gaps are, by participant role: the share of reviewed responses that need action.
Row
Facilities team
Contractor
Property manager
Inspector
Supervisor
Facilities safety and contractor control
28%
52%
19%
24%
31%
Building safety and incident learning
22%
35%
14%
17%
26%
Water hygiene records
41%
33%
20%
Too few to show
29%
Emergency response and lifts
18%
27%
12%
15%
21%
Where gaps are most common
Questions with the largest share of reviewed answers needing action.
Hot works without a permit46%
Risk assessment copied from another site39%
Missed water-temperature logs34%
Wedged fire door29%
See every question →
Demo data · names and figures are examples, not customer data
Largest gaps · demo data
Contractor · Facilities safety and contractor control52%
Facilities team · Water hygiene records41%
Contractor · Building safety and incident learning35%
Share of reviewed responses that need action.
For risk & compliance leads
Assurance you can evidence
Every viva has an evidence pack: the transcript, the participant's sign-off and the recording, with every decision and change in the audit trail.
For operations
Follow-up where it counts
See which questions and roles need follow-up, so you act on the specific gap rather than retraining everyone on everything.
For reviewers
Exceptions first
Review every response, or only the exceptions: answers that weren't evidenced, need review, carry a participant note or fall in the sample.
Sectors
Built for operators who carry the regulatory risk.
One knowledge-assurance platform, set up with each sector's own procedures, roles, language and safeguards.
01
Property, facilities & building safetyLeading
For build-to-rent, residential and commercial operators, facilities teams and their contractors. Evidence that the people operating your buildings can apply the approved safety-critical controls.
Typical controls verified
✓Emergency response & evacuation strategy
✓Fire doors & compartmentation
✓Fire risk assessment actions
✓Building safety occurrence reporting
✓Contractor permit-to-work & RAMS
Decisions stay with the building-safety, facilities or operations lead
Age-restricted sales, recalls and restricted or hazardous goods: evidence that store colleagues can apply your procedures before they work unsupervised.
Guided by VeriViva or assessor-led. You get the same evidence, provenance and audit trail whichever you use.
Human oversight
A named person decides. Every time it matters.
VeriViva drafts a suggested measure for each response, with its confidence and rationale. The reviewer accepts or changes it, and says why when they differ. A named person is always responsible for the overall Viva decision.
Met
Shows what we look for
Mostly met
Every essential point, with most others
Partly met
Some, not all
Not evidenced
Not in the answer
Needs review
Come back to it
Viva decision: Evidenced or Follow-up needed. A named person is always responsible for the overall Viva decision.
Principles
Fair to your people. Defensible for you.
Evidence, not surveillance. VeriViva helps your people show what they know, and helps you act on the gaps fairly.
Assessed on content only
No facial, emotion, accent or honesty analysis. Confidence, fluency and appearance are never treated as evidence.
Told before, not after
People are told what the viva records and why, and consent before it starts. They can withdraw consent later.
Grounded in your sources
Every question set records the exact file it was made from, and each question shows the passage it is based on.
Accessible by design
An assessor-led alternative route and reasonable adjustments, so nobody is marked down for how they communicate.
Proportionate capture
Capture only what the purpose needs: the recorded answers, their transcript and the review.
Traceable end to end
Sources, questions, answers, reviewers, decisions and changes form one record you can stand behind.
